Aaron Cutler Memorial Library

Updated 9-1-20

PORCH PICKUP: YOUR CONTACTLESS LIBRARY SERVICE
The library is offering front porch pickup service as part of its phased reopening plan.  This service is available within reduced hours while the library remains closed to the public.

Porch Pickup Hours:

• Tue/Wed/Fri 10:00AM-5:00PM
• Thursday 10:00AM-7:00PM
• NEW Saturday 9:00AM-Noon
  

Drop Box Hours: always open

Incoming-Call Hours: 

• If you wish to speak to a librarian, call during Porch Pickup hours.
• Messages can be left on the answering machine during other hours.
• There may be times during the posted hours when the phone is not answered due to staff breaks.  Leave a message and your call will be returned.

STEP 3: PICK UP YOUR ITEMS

Face masks are required on the porch, even if you are the only one on the porch, and social distancing is required throughout the pickup process.  When you arrive at the library please follow the signage that leads you to the front porch and back to the parking lot.  Your items are packaged in brown paper bags labeled with you last name and first initial.

FREQUENTLY ASKED QUESTIONS

I don't have a library card! Can I still use this service? (added 7-29-20)

You may register for a library card online.  Your first materials pickup will be scheduled as a Trunk Pickup (see below), so you can hold your photo ID or other proof of residency against your car window for verification.

• Register for an Adult card
• Register for a Youth card (under age 18)
• Register for a Litchfield Teacher card
  

What if I am unable to walk to the front porch?

Let us know in the comment area when placing your hold, or give us a call, and we will arrange contactless Trunk Service in the parking lot.

What safety precautions is the library taking?

Library staff members are required to wear masks in the building and maintain social distancing to maximize staff safety and ensure continuity of service. Disinfection and quarantine protocols are ongoing.

What if I don't know exactly what I want? (added 7-29-20)
No problem!  You can do one of these three things:

• First, you can go to the online catalog and click on a link under "What's New?" found in the left column.
• Second, you can fill out this form to received recommended reads based on the preferences you list.
• Third, you can fill out this form to receive a book bundle based on a theme or subject.
• Finally, you can "browse the shelf" by item covers.
  

How do I place holds on items?

Watch this short tutorial on placing a hold online, then go to the library's online catalog. If you discover you have forgotten your library account password, or don’t remember ever having one, click on “Forgot password?” to reset. If you need additional assistance in placing a hold, please don't hesitate to call.

Can I request items from other libraries?

NEW Yes! The state-wide Inter-Library Loan System resumes service on September 21st. 

How will I find out when my holds are ready?

You will receive an email or phone call according to your contact preference on file, letting you know when you can pickup your items.

Can I request additional items after 2:00PM and pick them up with my original request?

No, any requests you place after 2:00PM are treated as a separate request with a separate pickup day.

Where should I return my items?

You must return items in the drop box when you arrive for porch pickup.  Do not leave them on the front porch.

What happens to my items after I return them?

All returned library materials are quarantined for 5 days. Materials are checked-in after quarantine so they will still appear in your online account for up to 7 days.  No fines accrue. (edited 7-29-30)

How do I find my items on the front porch?

Your items are packaged in a brown paper bag labeled with your last name and first initial.

Can I talk to a librarian while I’m at the library?

No, the library remains closed to the public, but feel free to knock on the window and wave.  Librarians have been know to talk to patrons in the parking lot too.

Can I grab something new while I’m picking up my items?

No, the library remains closed to the public at this time. 

 

How long will you offer this service?

Until the social distancing requirement is lifted. Because of the size of our building, its current pandemic layout , and ventilation, Litchfield's Emergency Management Team, along with the Library Board of Trustees, has determined we cannot offer in-person service. Please watch our website at cutlerlibrary.blogspot.com or Facebook Page for any changes to service.

Are you accepting donations?

The ONLY donations we are accepting at this time are current bestsellers that have first been discussed with a librarian.  These types of donations inquiries can be made by emailing us at cutler_library@comcast.net or calling at 424-4044.  No other donations will be accepted.

Remember to READ 4 THe FuN oF iT @ Aaron Cutler Memorial Library!