--> READ 4 the Fun of It @ Aaron Cutler Memorial Library
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Monday, November 09, 2020

 

Parking Lot Pickup Service & FAQs


PARKING LOT PICKUP: YOUR CONTACTLESS LIBRARY SERVICE

>>>>>> NEW <<<<<<  Due to the arrival of our snowy season, Porch Pickup has been replaced with Parking Lot Pickup.  Holds can be picked up from a table located just inside the entry door.  

PARKING LOT PICKUP HOURS:

 

DROP BOX HOURS: always open

 

CONTACTING THE LIBRARY

By Telephone at 424-4044

 By Email at cutler_library@comcast.net

 

HERE’S HOW IT WORKS:

STEP 1: REQUEST YOUR ITEMS

You will place holds as before, by logging in to your account online, searching/browsing the catalog, and placing your hold request(s)

You may also request items by phone at 424-4044 during Parking Lot Pickup hours, or via email at cutler_library@comcast.net

Please place requests by 2:00pm on the day before the pickup day you wish to use.  Requests made Saturday-Monday are not ready until Wednesday.

 

STEP 2: WAIT TO BE CONTACTED 

When your items are ready, you will receive an email or phone call according to your contact preference on file. 

 

STEP 3: PICK UP YOUR ITEMS


When you arrive, pull up to the door, and with your face covering on, enter the building and sanitize your hands immediately using the provided sanitizer on the ledge. Maintain social distancing within the entry area should you encounter another patron or member of staff.

If you are not comfortable coming into the entry area, just let us know and we will happily arrange Trunk Pickup for you.


FREQUENTLY ASKED QUESTIONS

 
I don't have a library card! Can I still use this service?
You may register for a library card online.  Your first materials pickup will be scheduled as a Trunk Pickup (see below), so you can hold your photo ID or other proof of residency against your car window for verification.
What if I am unable to walk from my vehicle to the pickup location?
Let us know and we will arrange contactless Trunk Service at your vehicle.
 
What safety precautions is the library taking?
Library staff members are required to wear face masks in the building and maintain social distancing to maximize staff safety and ensure continuity of service. Disinfection and quarantine protocols are ongoing.

 

What if I don't know exactly what I want?
No problem!  You can do one of these three things:

  • First, you can go to the online catalog and click on a link under "What's New?" found in the left column.
  • Second, you can fill out this form to receive Librarian recommended reads based on the preferences you list.
  • Third, you can fill out this form to receive a Librarian selected bundle of materials based on a theme or subject.
  • Finally, you can "browse the shelf" by item covers
 
How do I place holds on items?
Watch this short tutorial on placing an online hold, then go to the library's online catalog. If you discover you have forgotten your library account password, or don’t remember ever having one, click on “Forgot password?” to reset. If you need additional assistance in placing a hold, please don't hesitate to call.
 
Can I request items from other libraries?
Yes. The state-wide Inter-Library Loan System is available.  Place your request using this form or directly from the statewide catalog.  Items received via Inter-Library Loan are handled with the same safety protocols as our own materials.
 
How will I find out when my holds are ready?
You will receive an email or phone call according to your contact preference on file.  
 
Can I request additional items after 2:00PM and pick them up with my original request?
No, any requests you place after 2:00PM are treated as a separate request with a separate pickup day.
 
How do I find my items on the table?
Your items are packaged in a brown paper bag labeled with your last name and first initial.
 
Can I talk to a librarian while I’m at the library?
No, the library remains closed to the public, but feel free to knock on the window and wave.  Librarians have been known to talk to patrons in the parking lot too!

 
Can I grab something new while I’m picking up my items?
No, the library remains closed to the public at this time. 
 
Where should I return my items?
You must return items in the drop box when you arrive for porch pickup.  Do not leave them on the table.
 
What happens to my items after I return them?
All returned library materials are quarantined for 5 days. Materials are checked-in after quarantine so they will still appear in your online account for up to 7 days, however no fines accrue.
 
How long will you offer this service?
Until the social distancing requirement is lifted. Because of the size of our building, its current pandemic layout, and ventilation system, Litchfield's Emergency Management Team, along with the Library Board of Trustees, has determined we cannot offer in-person service. Please watch our website at cutlerlibrary.blogspot.com,  Facebook pageInstagram account, or newsletter for any changes to service.
 
Are you accepting donations?
Generally speaking, NO.  The ONLY donations we are accepting at this time are current bestsellers that have first been discussed with a librarian.  These types of donations inquiries can be made by emailing us at cutler_library@comcast.net or calling at 424-4044.  NO OTHER DONATIONS CAN BE ACCEPTED.

Saturday, August 29, 2020

 

Library Director Answers, "When will the library reopen?"

when will the library reopen?  |  8-28-20

"When will the library reopen?" is currently the most popular question we are asked.  The answer to this question follows:

For reasons of staff and public safety, the Litchfield Emergency Management Team and the Library Board of Trustees recommend the library remain closed to the public due to the limitations of the library building itself and its current configuration during the pandemic.  
 
We have two main safety problems:
1) Maintaining social distancing, as the open space we normally have is now taken up by staff, additional equipment, and furniture, and 
2)  The ventilation system in this historic building is not up to pandemic standards. 

Space changes inside the building are dramatic.  Upstairs, the Adult Services Librarian has been relocated to half of the open space in front of the fireplace in the North Room.  The other half of that once open space holds four dollies with book bins, one for each day we are open, for quarantining materials.  Additional upstairs open space is taken up by the furniture that had to be moved to accommodate these changes, and supplies for Porch Pickup.  Downstairs, the storytime/activity area has been converted to a workstation for our Library Pages, and for the checking-in of materials as they come out of quarantine.  The tables in the children’s room are used to quarantine freight shipments as well as mail.  Finally, the entry way from the parking lot houses a a staff PPE station, as well as a freight dolly to roll out to receive contactless deliveries.

I know many of you will be disappointed to hear this.  We wish it didn't have to be this way, but we hope you choose to see the glass half-full, as we do offer a lot of great services that don't require you to enter the building!  

First and foremost is Porch Pickup Service. When you come for your pick up, please feel free to knock on the window and wave.  Librarians have been known to go out to the parking lot to chat with patrons as well. 

We have placed several options in our online catalog to make finding items to put on hold easier and we urge you to try them all.  These include:  

Second, in addition to in-house materials, we continue to offer great online resources:

We know most of this involves technology and understand not everyone is tech savvy, but our librarians are only too happy to meet with you on the library lawn to go over the how-to's.  We can also offer assistance through Zoom which is easier to use than you might think.

Finally, statewide Inter-Library Loan is scheduled to resume sometime in September, so watch for updates on this.

Contact us with your questions or concerns.  We always want to hear from you.

Happy reading,

Vicki


Wednesday, August 19, 2020

 

hoopla is Here!

 

hoopla is Here!  |  8-19-20
hoopla is here! Instantly borrow 24/7 with your library card. Select from over 750,000 titles and 70 available languages.  Instantly borrow digital movies, television, music, ebooks, comics, and audiobooks any time of the day or night!

Download or Stream.  hoopla works in your browser, on Android and iOS, and more.  Plus cast or stream to your big screen.

No Holds, No Waiting.  Items on hoopla are ALWAYS available.

BorrowYou may check-out 4 items per calendar month.  When your context expires, it is automatically returned.

Go to our hoopla guide and then hoopla to start streaming or downloading now.

This digital service is made possible t
hrough a NH Humanities CARES Act grant.

Labels:


Wednesday, July 29, 2020

 

Porch Pickup Service & FAQs

Updated 9-1-20

Porch Pickup Service & FAQs  | 7-19-20

PORCH PICKUP: YOUR CONTACTLESS LIBRARY SERVICE
The library is offering front porch pickup service as part of its phased reopening plan.  This service is available within reduced hours while the library remains closed to the public.

Porch Pickup Hours:
Drop Box Hours: always open

Incoming-Call Hours: 

HERE’S HOW IT WORKS:


STEP 1: REQUEST YOUR ITEMS
You will place holds as before, by logging in to your account online, searching/browsing the catalog, and placing your hold request(s)

You may also request items by phone at 424-4044 during Incoming-Call hours, or via email at cutler_library@comcast.net


Please place requests by 2:00pm on the day before the Pickup day you wish to use.  Weekend requests are ready for Wednesday Pickup.

STEP 2: WAIT TO BE CONTACTED 
When your items are ready, you will receive an email or phone call according to your contact preference on file, letting you know when you can pickup your items.  Please note items requested Saturday-Monday are not ready until Wednesday.

STEP 3: PICK UP YOUR ITEMS
Face masks are required on the porch, even if you are the only one on the porch, and social distancing is required throughout the pickup process.  When you arrive at the library please follow the signage that leads you to the front porch and back to the parking lot.  Your items are packaged in brown paper bags labeled with you last name and first initial.


FREQUENTLY ASKED QUESTIONS

I don't have a library card! Can I still use this service? (added 7-29-20)
You may register for a library card online.  Your first materials pickup will be scheduled as a Trunk Pickup (see below), so you can hold your photo ID or other proof of residency against your car window for verification.

What if I am unable to walk to the front porch?
Let us know in the comment area when placing your hold, or give us a call, and we will arrange contactless Trunk Service in the parking lot.

What safety precautions is the library taking?
Library staff members are required to wear masks in the building and maintain social distancing to maximize staff safety and ensure continuity of service. Disinfection and quarantine protocols are ongoing.

What if I don't know exactly what I want? (added 7-29-20)
No problem!  You can do one of these three things:
  • First, you can go to the online catalog and click on a link under "What's New?" found in the left column.
  • Second, you can fill out this form to received recommended reads based on the preferences you list.
  • Third, you can fill out this form to receive a book bundle based on a theme or subject.
  • Finally, you can "browse the shelf" by item covers.

How do I place holds on items?
Watch this short tutorial on placing a hold online, then go to the library's online catalog. If you discover you have forgotten your library account password, or don’t remember ever having one, click on “Forgot password?” to reset. If you need additional assistance in placing a hold, please don't hesitate to call.

Can I request items from other libraries?
NEW Yes! The state-wide Inter-Library Loan System resumes service on September 21st. 

How will I find out when my holds are ready?
You will receive an email or phone call according to your contact preference on file, letting you know when you can pickup your items.

Can I request additional items after 2:00PM and pick them up with my original request?
No, any requests you place after 2:00PM are treated as a separate request with a separate pickup day.

Where should I return my items?
You must return items in the drop box when you arrive for porch pickup.  Do not leave them on the front porch.

What happens to my items after I return them?
All returned library materials are quarantined for 5 days. Materials are checked-in after quarantine so they will still appear in your online account for up to 7 days.  No fines accrue. (edited 7-29-30)

How do I find my items on the front porch?
Your items are packaged in a brown paper bag labeled with your last name and first initial.

Can I talk to a librarian while I’m at the library?
No, the library remains closed to the public, but feel free to knock on the window and wave.  Librarians have been know to talk to patrons in the parking lot too.

Can I grab something new while I’m picking up my items?
No, the library remains closed to the public at this time. 
 
How long will you offer this service?
Until the social distancing requirement is lifted. Because of the size of our building, its current pandemic layout , and ventilation, Litchfield's Emergency Management Team, along with the Library Board of Trustees, has determined we cannot offer in-person service. Please watch our website at cutlerlibrary.blogspot.com or Facebook Page for any changes to service.

Are you accepting donations?
The ONLY donations we are accepting at this time are current bestsellers that have first been discussed with a librarian.  These types of donations inquiries can be made by emailing us at cutler_library@comcast.net or calling at 424-4044.  No other donations will be accepted.

Remember to READ 4 THe FuN oF iT @ Aaron Cutler Memorial Library!

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